Loading..

Product was successfully added to your shopping cart.

5

Product was successfully added to your comparison list.

Shipping Policy

All items are shipped via UPS.  We ship Monday through Friday from our warehouse and we do our best to process orders within 1 business day of ordering.  We reserve the right to hold and confirm orders if we believe there is an indication that an order may be fraud.  Typical shipping times for basic UPS Group Shipping range from 2 days to 5 days. Please note that we reserve the right to require a signature on all orders. We are not responsible for items lost by UPS. If your item is lost during shipment, we will do our best to put you in contact with UPS.  Please contact UPS directly with lost package claims by clicking here.

 

Free Shipping Over $150

We now offer complementary basic ground shipping to US addresses on orders $150 or more.  

 

International Shipping

Unfotunately, we do not offer International shipping at this time.  

 

30 Day Return Policy

 

You have 30 days from the time your order is successfully delivered to request an exchange or returnAll correctly returned products will be refunded to the purchaser's credit card or account; shipping costs excluded.

 

All exchanges and returns must first be authorized by speaking to a customer service rep via email or phone.  You are responsible for any shipping charges back to us.  We also recommend that you insure/track your return just in case. Any shipments we receive without a RMA number will be denied and returned back to you at your cost

 

Items purchased online are not returnable to any retail location.  Items purchased at retail stores are not returnable to the online store

Please ship all returns to:

16 West 45th St
7th Fl
New York, NY 10036

Returns & Refunds

 

If you want the refund to be applied to your credit card, we will be happy to issue you a refund.  We do not credit the shipping.  

 

In both cases you must pay for the return shipping, which we can either deduct from your refund, or we allow you to pay and coordinate shipping on your own. 

 

In all cases the original cost of shipping will not be refunded. 

 

Exchanges

 

It is free to exchange items for a different size or another item of equal value.  If the new item is of greater value you will need to pay the difference.  Should an item go on sale, we will honor the price you paid for the merchandise. If you are based in the United States, exchange shipping is free.

 

To exchange an item, simply specify the new size or style you would like on the original packing slip.  Please be sure to include the original packing slip in the exchange shipment.   Feel free to contact our customer service department for additional support with your exchange.  No exchanges will be shipped out until original item has been received and processed at our facility.

 

If the item you are getting exchanged costs more than the new item, we will issue you store credit for the difference. If the item you are getting exchanged costs less than the new item, then all you have to do is pay the difference.

 

Exchanges are subject to product availability. 

 

Item Condition

 

We will only accept returns or exchanges for items in a 'as good as new' condition. This means the items must be shipped back to us either exactly as you received them, or with only the amount of wear that would occur from trying the items on in one of our stores. 

 

Items should be returned new, unused and with all garment tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product. There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them onWe may not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.  

 

If you have questions or concerns about your item's condition, we will gladly help you out. 

 

Processing Time

 

Once your return or exchange item arrives at our warehouse please allow 5-10 business days for us to initiate your refund or to send you store credit. (Please note that depending on your credit card company it may take another 2-10 days for your refund to appear)

 

Damaged or Defective on Arrival

 

If a package arrives and the box is visibly damaged on the outside, inspect the contents before signing for the package! If no signature is required please take out your camera phone or a camera and take pictures of the damage. These photos will be used to help file a claim with the shipping company. 

 

If you do receive or sign for a package and you later notice later that a item is damaged or defective you have one business day to report this to our customer service team either by phone or email. We will send you a free shipping label to return the item, and we will replace it ASAP. 

 

Sale Items

 

We do not accept returns or exchanges on sale items. All sales final. However, if a sale item is damaged or defective we will replace it following the same guidelines for damaged or defective products stated above. 

 

 

Receiving a RMA number

 

When you decide to return or an exchange an item, you must contact a customer service rep and they will email you the necessary information you must fill out to receive a RMA number. The RMA number will come with further instructions on how to set-up and successfully complete your exchange or return. 

Be The First To Find Out
Sign up to our newsletter for the insider information on our new arrivals and special savings